Purpose-built for the trades
The freezer fails at 2 AM. Awaaz answers.
Awaaz answers overflow and emergency breakdown calls, captures model-plate photos and equipment details, and sends your technician a complete dispatch packet — before the ice melts.
Of after-hours calls come in incomplete
Average intake-to-packet time
Field technicians per company
Emergency coverage built in
Who it's for
Built for commercial kitchen equipment service companies.
A fit if you
- Run 3–30 field technicians
- Offer 24/7 or emergency service
- Repair commercial refrigeration or kitchen equipment
- Take service intake by phone
- Rely on dispatchers or on-call techs
Not yet if you
- Do residential appliance repair only
- Are a national enterprise with an in-house call center
- Already use AI answering with photo capture
- Take no emergency or after-hours calls
How it works
From breakdown call to technician en route.
Three steps, fully automated. Scroll to watch a dispatch run.
Answer
Awaaz picks up every overflow and after-hours call and captures make, model, temperature, urgency, and a model-plate photo.
Assemble
A complete dispatch packet is built in real time — equipment details, site address, fault code, and photo evidence.
Dispatch
The nearest qualified technician gets the packet and an ETA text goes to the caller. No callback. No lost information.
Features
Everything your technician needs before they leave the driveway.
After-hours intake
Answers every overflow and emergency call. Collects equipment type, temperature, error codes, and urgency — even at 2 AM.
Model-plate capture
The caller photographs the model/serial plate during the call. No return visits for parts. No guessing which unit is down.
Dispatch packet
Your technician receives make, model, serial, photo, site address, contact, and priority in a single notification.
Emergency routing
Routes by equipment type, location, and skill. Refrigeration calls go to the refrigeration tech — no dispatcher needed.
Caller notifications
Automated SMS at dispatch, en-route, and job-complete. The restaurant manager knows exactly when help arrives.
Service history
Every call logged with equipment, resolution, and technician notes. Built for warranty claims, billing, and repeat service.
From the field
“We were losing after-hours calls because the on-call tech got a voicemail with no model number, no temperature — nothing. Now Awaaz captures the equipment photo and model plate during the call. The technician arrives with the right parts the first time.”
Design partner pilot
We're selecting a few service companies. Yours?
Not generic AI answering — a purpose-built intake system for commercial refrigeration and kitchen equipment service. Model-plate capture, emergency routing, technician-ready packets. $300–$500 pilot deposit. Cancel anytime.